Customer Satisfaction Survey Questions

Customer satisfaction survey questions help businesses measure how happy customers are with products, services, and overall brand experiences.

Top Customer Satisfaction Survey Questions

1. How satisfied are you with your recent purchase?

Measures overall satisfaction with the purchase experience

2. Did our product or service meet your expectations?

Assesses if the offering delivered on promises

3. How easy was it to complete your purchase?

Evaluates the purchase process and user experience

4. How would you rate the quality of our customer support?

Measures customer service effectiveness

5. How likely are you to recommend us to a friend or colleague?

Net Promoter Score for customer loyalty

6. How satisfied are you with the value for money of our product/service?

Assesses perceived value and pricing satisfaction

7. How easy was it to find the information you needed on our website?

Evaluates website usability and information accessibility

8. How quickly did you receive assistance when you had an issue?

Measures response time and support efficiency

9. How satisfied are you with the delivery or turnaround time?

Assesses delivery performance and speed

10. What is your overall level of satisfaction with our company?

Overall satisfaction with the entire brand experience